Madinati Empowers Residents to Report Urban Issues in Dubai Effortlessly

Dubai’s Roads and Transport Authority (RTA) has streamlined the process for residents and visitors to report urban issues through its Madinati service, which was initially launched in 2007. This initiative allows individuals to easily report problems such as fallen trees and malfunctioning traffic signals, contributing to the emirate’s commitment to maintaining its urban landscape and infrastructure.

Understanding Madinati

Madinati, translating to “My City” in Arabic, is part of Dubai’s Smart and Sustainable City strategy. It aims to enhance community engagement and preserve the city’s aesthetic appeal. The service facilitates direct communication between residents and government authorities regarding the quality of public facilities, roads, and infrastructure.

The initiative aligns with the objectives of the Dubai Civility Committee, promoting collaboration between the community and authorities to foster a vibrant urban environment. By enabling direct feedback, Madinati plays a crucial role in maintaining the city’s infrastructure and ensuring public safety.

Issues Reportable Through Madinati

Madinati serves as a vital tool for residents to voice their concerns. The service covers a range of urban issues, including:

• Damaged pavements
• Broken traffic signals
• Incorrect or damaged directional signage
• Environmental hazards, such as fallen trees or flooding
• Cleanliness issues, including overturned dumpsters
• Facility-related safety concerns, such as electrical risks and water leaks

These categories reflect the areas of focus outlined by the Dubai Civility Committee, emphasizing the importance of community input in urban management.

Accessing Madinati

In February 2026, RTA and Digital Dubai enhanced Madinati with artificial intelligence features and expanded its services through partnerships with the Dubai Electricity and Water Authority (DEWA) and Dubai Municipality. Residents can access Madinati through three primary channels:

Option 1: DubaiNow App

Madinati is integrated into the DubaiNow app, simplifying the reporting process. Users can follow these steps:

1. Download the DubaiNow app from the Apple App Store or Google Play Store and sign in using UAE PASS.
2. Navigate to ‘Services’ and select ‘Environment’, then tap ‘Report Urban Issues (Madinati)’.
3. The app will prompt users to capture a photograph of the issue, such as a fallen tree, and upload it.
4. The AI-powered service will analyze the image, generate a case description, and classify the issue for the relevant authority.
5. Users can review the information and submit the report.

Authorities will follow up on reports within one to five working days.

Option 2: RTA’s Mahboub Virtual Assistant on WhatsApp

In September 2025, RTA introduced Madinati as a reporting service via its Mahboub chatbot on WhatsApp. The process includes:

1. Saving RTA’s WhatsApp number (+97158 800 9090) as a contact.
2. Initiating a chat with Mahboub, providing a description and any relevant images of the issue.
3. Confirming the desire to report the issue and providing the location details.
4. Receiving a ticket or reference number for follow-up, with RTA responding within five days.

Option 3: RTA Dubai App

For users of the RTA Dubai app, Madinati is readily accessible. The steps include:

1. Downloading the RTA Dubai app from the Apple App Store or Google Play Store and logging in with UAE PASS.
2. Navigating to ‘Report an Issue’ and selecting ‘Madinati’.
3. Completing the report with personal details, a description of the issue, and the exact location.
4. Uploading photographs and submitting the report.

RTA will respond to these reports within five working days.

Madinati exemplifies Dubai’s commitment to leveraging technology for urban management, enhancing the quality of life for residents and visitors alike. By facilitating easy reporting of urban issues, the service not only addresses immediate concerns but also fosters a sense of community involvement in the city’s development.

For more information on how to effectively report urban issues in Dubai, visit www.emirates247.com.

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Published on 2026-07-26 09:40:00 • By the Editorial Desk