iMile Achieves Industry-Leading 99.5% On-Time Delivery Rate During Ramadan Peak in Saudi Arabia
RIYADH, SAUDI ARABIA — The Saudi General Authority for Transport (TGA) has published its statistical report for the express delivery sector for the first quarter of 2026, showcasing iMile’s exceptional service performance. The company recorded only three complaints per 100,000 orders, marking the lowest complaint rate in the industry, indicative of its consistent service quality and operational reliability.
Record Demand During Ramadan
The first quarter coincided with the peak Ramadan season, during which the Saudi market processed over 56 million express shipments, as per TGA data. Despite this surge in demand, iMile Saudi Arabia maintained outstanding performance levels. Throughout Ramadan 2026, the company achieved a 99.5% on-time next-day delivery rate nationwide, with an even higher 99.8% on-time performance recorded in Riyadh.
Infrastructure and Operational Excellence
iMile’s results are rooted in its long-term commitment to the Kingdom, established since 2018. The company has developed a robust logistics ecosystem in Saudi Arabia, achieving 100% nationwide coverage through six major distribution centers, 85 delivery stations, and a dedicated fleet of nearly 3,000 drivers. This extensive physical infrastructure is complemented by a continuous focus on operational refinement. Over the past year, iMile has optimized its operational processes and elevated quality standards, enhancing end-to-end service efficiency and reliability. This dedication to both scale and operational excellence has enabled the company to sustain high performance even during peak season pressures.
Strategic Mobilization for Peak Season
To effectively manage the Ramadan peak, iMile initiated a comprehensive mobilization two months in advance. This included expanding its workforce, fleet capacity, and warehouse capabilities. Operational adjustments featured extended working shifts, streamlined processes, enhanced cross-team coordination, and targeted resource allocation to high-volume areas. The customer service team was expanded by 250%, providing extensive support across all digital channels and establishing a real-time feedback loop that facilitated continuous service optimization throughout Ramadan.
Comprehensive Logistics Solutions
iMile offers a seamless end-to-end logistics ecosystem in Saudi Arabia, providing professional doorstep pickup, reliable last-mile delivery, and integrated reverse logistics that uphold the same high service standards for returns. Beyond core delivery services, iMile empowers local businesses with essential value-added services, including Cash on Delivery (COD), Proof of Delivery (POD), and Non-Delivery Report (NDR) management. To further safeguard high-value shipments—such as electronics and luxury perfumes—iMile has recently introduced enhanced insurance coverage, ensuring protection for both sellers and consumers. This comprehensive service model currently supports over 500 local SMEs, delivering reliable and consistent service excellence across the Kingdom.
Commitment to Local Employment and Diversity
In addition to its logistics operations, iMile actively contributes to Saudi Arabia’s Vision 2030 by promoting local employment and diversity. Currently, 30% of its white-collar workforce consists of Saudi employees, a figure bolstered by campus recruitment initiatives that have integrated 24 local logistics graduates into professional roles. Furthermore, iMile’s customer service operations are entirely powered by women, reinforcing its advocacy for female professional participation in the logistics sector.
Driving Digital Transformation
Complementing its investment in talent, iMile is also accelerating the Kingdom’s digital transformation in logistics. Through strategic investments in artificial intelligence and advanced technologies, the company is building smarter supply chains and contributing to a thriving non-oil economy.
Wayne Wang, General Manager of iMile Saudi Arabia, expressed pride in the team’s dedication during Ramadan, stating that the company’s commitment to operational excellence, local talent, and technological innovation reflects its long-term vision in Saudi Arabia. He emphasized that iMile will continue to support local businesses, create jobs, and provide reliable, efficient logistics solutions across the Kingdom.
About iMile
iMile is a global last-mile logistics company specializing in e-commerce delivery solutions. Founded in Dubai in 2017, the company has rapidly expanded its operations to 30 countries across the Middle East, Latin America, Europe, Oceania, and Africa. iMile places a strong emphasis on technology-driven development, consistently increasing its investment in research and development, which has grown by over 100% annually for three consecutive years. The company is committed to fulfilling its corporate responsibilities while balancing economic, social, and environmental obligations.
For more information, visit iMile.
Media Contact
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media@imile.me
Source: www.zawya.com
Published on 2026-05-01 15:05:00 • By the Editorial Desk
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