Infobip Strengthens Position as Leader in 2026 Gartner Magic Quadrant for CPaaS for Fourth Consecutive Year
Global cloud communications platform Infobip has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Communications Platform-as-a-Service (CPaaS) for the fourth consecutive year. This year, the company has also been positioned furthest for Completeness of Vision, marking a significant milestone in its ongoing evolution within the industry.
Infobip’s Journey and Technological Advancements
Founded two decades ago, Infobip set out with a mission to leverage technology to foster closer connections among people. Over the years, the company has consistently anticipated market trends, transitioning from SMS to omnichannel communications and conversational AI. The recent launch of Infobip AgentOS represents a new phase in this evolution, introducing agentic AI capabilities at enterprise scale.
Infobip AgentOS allows businesses to deploy AI agents capable of autonomously managing transactions, routing, and workflow optimization in real-time. This innovation reduces the need for manual intervention and accelerates execution, enabling companies to adapt to their specific operational needs without being confined to rigid workflows.
Recognition and Industry Impact
Infobip views its recognition in the Gartner Magic Quadrant as a testament to its ability to foresee industry trends rather than merely react to current ones. The company emphasizes that its advancements are designed to empower businesses, allowing them to unlock previously unattainable use cases.
The Gartner report, which can be accessed here, highlights the significance of such innovations in enhancing customer engagement and operational efficiency.
Infobip’s Commitment to AI and Customer Experience
Infobip is dedicated to facilitating AI adoption across various sectors as part of its transformation into an AI-first organization. The platform supports omnichannel engagement, identity verification, user authentication, and contact center solutions, addressing the complexities of consumer communications while driving growth and customer loyalty.
The company’s technology is capable of reaching over seven billion mobile devices across six continents, supported by more than 10,000 connections, including over 800 direct operator connections. Established in 2006, Infobip is led by co-founders Silvio Kutić and Izabel Jelenić.
Recent Accolades and Future Outlook
Infobip has received numerous accolades in recent years, solidifying its position as a leader in the CPaaS sector. Notable recognitions include:
- Ranked as the number one Established Leader in the Juniper Research RCS for Business 2026 Leaderboard (February 2026).
- Acknowledged as a growth and innovation leader in Frost Radar: Communications Platform as a Service (CPaaS) by Frost & Sullivan (October 2025).
- Identified as the top Established Leader in the Juniper Research Mobile Messaging Fraud Prevention Market report (September 2025).
- Featured among the Top 75 in Fortune’s Europe’s Most Innovative Companies 2025, placing it in the top 25% of all listed organizations (June 2025).
- Recognized as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025).
These accolades reflect Infobip’s commitment to innovation and excellence in the rapidly evolving communications landscape.
For further information, please contact:
Marcelo Nahime
Marcelo.Nahime@infobip.com
Bojana Mandić
Bojana.Mandic1@infobip.com
About Infobip
Infobip is a global cloud communications platform that enables businesses to create connected experiences throughout the customer journey, driven by AI innovation. The platform offers a comprehensive suite of solutions designed to simplify consumer communications while enhancing growth and customer loyalty.
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Published on 2026-05-25 13:45:00 • By the Editorial Desk
