Report Vehicle Damage Swiftly: Your Guide to Filing Unknown Accident Claims in Dubai and the UAE

Dubai: Returning to your vehicle in a parking lot only to discover scratches or dents can be a frustrating experience. Fortunately, reporting such incidents to the authorities is a straightforward process that can be completed quickly via your smartphone. This guide outlines how to file an Unknown Accident Report across various emirates in the UAE.

Understanding the Unknown Accident Report

An Unknown Accident Report is necessary when the responsible motorist is not present, or the cause of the incident is unclear. In such cases, UAE law mandates that all vehicle accidents, regardless of severity, must be reported. According to Dubai Police, obtaining a police report is essential before any vehicle repairs can be initiated, as insurance companies require this documentation to cover repair costs.

When to Contact Authorities

In severe accidents involving significant damage or injury, it is crucial to call 999 immediately to alert the authorities. For minor incidents, such as scratches or dents, there are alternative methods to report the accident, including using smartphone applications or services available at petrol stations.

Reporting an Unknown Accident

The process for reporting an accident varies by emirate. Below are the procedures for the most common locations:

Dubai

Dubai Police App or Website: You can report an accident through the Dubai Police app or their official website, dubaipolice.gov.ae.

To report via the app:

1. Navigate to the ‘Services’ section and select ‘Unknown Accident Report.’
2. Enter the accident details and your personal information, including vehicle plate number, license number, mobile number, and email (optional).
3. Upload photographic evidence of the damage and tap ‘Submit.’
4. A confirmation and accident report will be sent to you for insurance claims.

For the website:

1. Visit dubaipolice.gov.ae and log in with your UAE PASS.
2. Go to ‘Traffic Services’ and select ‘Unknown Accident.’
3. Fill in your personal and vehicle details, upload photographs of the damage, pay the fees, and click ‘Submit.’
4. You will receive a confirmation and the official accident report.

Cost: Dh420

Petrol Stations: Alternatively, you can visit an ENOC, ADNOC, or Emarat petrol station, where staff can assist you in reporting the accident. This service, known as ‘On the Go,’ includes gathering necessary documents, taking photographs, and issuing a hard copy of the accident report.

Cost: Dh420

Abu Dhabi

In Abu Dhabi, the SAEED app is the official platform for reporting traffic incidents.

To report an accident:

1. Download the SAEED app from the Apple App Store or Google Play Store.
2. Select ‘Report’ and verify your identity using your mobile number and the one-time password (OTP) sent to your phone.
3. Allow the app to access your location to identify the accident area.
4. Choose ‘Unknown’ under ‘Accident Type.’
5. Upload necessary documents, including your driving license, Emirates ID, vehicle registration card, and vehicle plate number.
6. Upload clear photographs of the damage and select ‘Done.’
7. You will receive an SMS confirmation and the accident report for insurance claims.

Cost: Dh400

Sharjah

In Sharjah, the Rafid app is used for reporting minor accidents and other vehicle-related services.

To report an accident:

1. Download the Rafid app from the Apple App Store or Google Play Store.
2. Enter your mobile number and verify your identity with the OTP received via SMS.
3. Tap ‘Accident Reporting’ and select ‘Report Unknown Accident.’
4. Provide your vehicle details, personal information, and accident location.
5. Upload the required documents and photographs of the damage.
6. Select ‘Next’ to submit your report. An official accident report will be sent within 48 hours.

Cost: Dh400

Other Emirates

For incidents occurring in Ajman, Umm Al Quwain, Fujairah, or Ras Al Khaimah, the UAE Ministry of Interior (MOI) app can be used to report accidents.

To report an accident:

1. Download the MOI UAE app from the Apple App Store or Google Play Store and log in using your UAE PASS.
2. Navigate to the ‘Services’ section and select ‘Report Accident Against an Unknown Person.’
3. Answer two questions: whether anyone was injured and if you can move your vehicle off the road.
4. If both answers are ‘no,’ proceed to fill in the accident details, upload necessary documents, and photographs of the damage.
5. Click ‘Submit’ to complete the process. A report number will be generated, and the accident report will be accessible via the app.

Cost: Dh400

For further information, visit www.emirates247.com.

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Published on 2026-07-04 19:21:00 • By the Editorial Desk