Ooredoo Qatar has expanded its partnership with Microsoft to provide Microsoft 365 Copilot access to all employees, moving beyond the initial pilot phase. This initiative is part of the company’s Strategic Digital & AI Transformation Programme, aimed at enhancing operational efficiency and customer service.
Launched earlier this year, the Strategic Digital & AI Transformation Programme seeks to create a more agile organization by integrating Ooredoo’s connectivity expertise with Microsoft’s cloud and AI capabilities. The collaboration is designed to foster innovation and improve the overall customer experience.
Sheikh Ali bin Jabor bin Mohammad al-Thani, CEO of Ooredoo Qatar, emphasized the importance of employee involvement in this transformation. He stated, “Our people are central to both. They know which processes could be simpler and what makes a difference to our customers.” This sentiment reflects Ooredoo’s commitment to leveraging employee insights to drive improvements.
In conjunction with the rollout of Copilot, Ooredoo is also focusing on equipping its workforce with the necessary skills to utilize the tool effectively and responsibly. The company is collaborating with Microsoft to prepare for the introduction of AI agents that employees can develop to perform specific tasks within Ooredoo’s security and governance framework.
Ahmad El Dandachi, general manager of Microsoft Qatar, noted that Ooredoo’s initiative exemplifies leadership in the region’s digital transformation. He remarked that extending Copilot access to all employees, with built-in security, positions Qatar as a potential hub for AI and innovation.
This initiative aligns with Qatar’s broader goals outlined in the Qatar National Vision 2030 and the Digital Agenda 2030, reinforcing the country’s commitment to advancing its digital infrastructure and capabilities.
For further details, refer to Gulf Times.
Ooredoo’s expansion of its Microsoft partnership is a significant step in its ongoing efforts to enhance digital services and operational efficiency, marking a pivotal moment in the company’s digital transformation journey.
