Ejari on WhatsApp: Transforming Rental Registration in Dubai

Dubai has made significant strides in enhancing real estate services, particularly through the introduction of Ejari registration on WhatsApp. This revolutionary change stems from a collaboration between Injaz Real Estate Registration Trustee and the Dubai Land Department (DLD) and represents a leap towards smart governance, digital transformation, and customer-centric services.

What Is Ejari and Why Is It Mandatory?

Ejari, which translates to “My Rent” in Arabic, is a mandatory rental contract registration system established by the Real Estate Regulatory Authority (RERA) under the DLD in 2007. This initiative ensures that every rental agreement in Dubai—whether residential or commercial—is legally documented and officially recorded.

One of the core purposes of Ejari is to create legally binding contracts that protect both tenants and landlords. The system serves as a prerequisite for accessing essential services, such as:

• Activating accounts with the Dubai Electricity and Water Authority (DEWA)
• Processing residency visas
• Utilizing facilities management services

Furthermore, Ejari plays an integral role in legal matters. Non-registered contracts are typically inadmissible in court, making Ejari an essential component of property transactions.

Why Ejari Matters for Tenants and Landlords

For both tenants and landlords, Ejari offers numerous benefits that promote transparency and accountability in Dubai’s rental market. Here’s why it is crucial:

• Tenant Convenience: Tenants rely on Ejari to set up DEWA utilities and validate their status as lawful occupants in a property.
• Protection for Landlords: The registration offers legally enforceable agreements, safeguarding landlords from potential disputes.
• Proof of Tenancy: In the event of disagreements, a registered Ejari certificate serves as recorded proof of tenancy, facilitating easier resolution.
• Service Requirements: Many property management and facility service companies mandate a valid Ejari certificate for service provision.

Digital Leap: Ejari via WhatsApp on AQARI Platform

In a remarkable step forward, Ejari registration can now be completed entirely online through WhatsApp using the AQARI platform, which operates under Injaz Real Estate Registration Trustee in partnership with the Dubai Land Department. This enhancement modernizes how individuals can engage in crucial property transactions, paving the way for increased flexibility and efficiency.

How It Works

To begin the registration process, users are directed to the AQARI platform. Upon clicking the WhatsApp chat icon, they can initiate Ejari registration through a guided automated chat. The platform offers various options tailored for a seamless transaction experience.

Key features include:

• Interaction with one of 10 approved Service Trustees via WhatsApp.
• Worldwide service availability, eliminating the necessity for in-person visits.
• The ability to handle transactions such as:
  • Ejari registration and updates
  • Title deed data amendments
  • Ownership registration
  • Property valuations and map issuance
  • Personal and company data updates

Platform Security and Efficiency

The AQARI platform ensures that all services are conducted through secure government-linked channels. Its processes are designed to be fast, reliable, and transparent, supporting Dubai’s vision for a smart, paperless, and globally accessible real estate ecosystem.

Digital Ejari Launch Shows Government-Private Sector Synergy

The launch of remote Ejari registration marks not only a technological upgrade but also a significant collaboration between the government and the private sector to modernize Dubai’s real estate ecosystem. Originally introduced in August 2024, the AQARI platform was initially developed for other real estate services. With the June 2025 addition of Ejari registration, it has emerged as one of the most comprehensive remote property service platforms in the UAE.

Khalifa Alsalfa, the former Director of Real Estate Services at the DLD, emphasized the importance of partnerships with private entities to achieve ambitious goals, stating that such collaborations reinforce Dubai’s position in the global real estate market.

Ahmed Al Suwaidi, Director General of Injaz Real Estate Registration Trustee, highlighted the user-focused mission of the platform. The new remote Ejari service underscores the commitment to digital transformation and enhanced user experience.

Majid Almazrouei, General Manager of Injaz, noted the platform’s capacity to simplify and modernize real estate transactions. The remote capability of registering for Ejari ensures that clients can complete essential legal processes online, regardless of their physical location.

About Injaz Real Estate Registration Trustee

Injaz is a government-registered real estate trustee that provides a comprehensive suite of real estate registration services throughout Dubai. It has earned a reputation for fast approvals, secure, government-compliant processes, and exceptional customer service, solidifying its status as one of the most trusted service providers within the region’s property transaction ecosystem.

In summary, the availability of Ejari registration via WhatsApp not only enhances user convenience but also signifies a substantial move towards a technologically advanced and accessible rental system in Dubai.