Remembering Pauline Richards: The Heart of KFC in Taunton

A Legacy of 47 Years

Pauline Richards, affectionately known as "Miss KFC," has left an indelible mark on the community of Taunton after a remarkable 47-year career with the global fast-food chain. Her journey began in 1978 at the East Street branch, where she started as a cleaner but quickly climbed the ranks, embodying the spirit of dedication and hard work that KFC values. Over the decades, she embraced nearly every role in the restaurant, from team leader to manager, becoming a beloved figure not just to her colleagues, but also to countless customers who considered her family.

Community Impact

The news of Pauline’s passing has led to an outpouring of tributes from local residents and businesses, all describing her as a compassionate woman with a uniquely dry sense of humor. The Taunton Town Council expressed its condolences, noting how she was a friendly, well-known face who brightened the days of many.

“She was an excited and incredibly deserving recipient of one of our Civic Awards back in March this year,” a council spokesperson shared, highlighting not only her long service but also her positive impact on the local community.

A Passion for Service

In an interview with BBC Radio Somerset earlier this year, Pauline shared her love for her job. "I love working here; I like meeting people, and my favorite food is chicken," she beamed. This enthusiasm was evident to customers who frequented the branch, many of whom came not just for the fried chicken but to see Pauline.

Manager Beth Sutton noted, “Customers would visit every day purely to see Ms. Richards,” adding that she was affectionately referred to as "Nan," "Mrs. Chicken," or "Mum" by many patrons. Her warm personality made the restaurant feel like a home away from home.

Personal Connections

Pauline’s kindness and engagement with customers helped foster deep connections in the community. Hundreds took to social media to express their grief and share memories after her passing. Wendie Noble, who worked alongside Pauline years ago, recalled her as a "kind and compassionate lady who never forgot you and always stopped for a chat."

Amy Capon, another patron, remarked on Pauline’s character, noting how she brought humor and warmth to everyone she interacted with, including her son. “Such sad news, but take comfort in the fact 90% of the town are grieving with you,” she shared, illustrating just how far-reaching Pauline’s impact had been.

A Unique Presence

The team at Spud Shack in Taunton also paid tribute, remembering Pauline’s humor, especially when dealing with inebriated patrons. Her distinctive laugh and charm became legendary in the area. “Pauline was very well known in the town for her dry sense of humor,” the team stated, capturing the essence of her lively personality.

The Company’s Heartfelt Goodbye

A KFC spokesperson expressed the company’s sadness at the loss of a cherished employee. “We’re deeply saddened by the passing of our dear friend and colleague, Pauline Richards. We are supporting Pauline’s family, who have asked for their privacy to be respected during this difficult time.” This sentiment underscores the close bonds fostered not only between Pauline and her colleagues but also the broader community and company as a whole.

Through her unwavering dedication to service and her genuine compassion for others, Pauline Richards will undoubtedly be remembered as a defining presence in Taunton and a beacon of kindness in the fast-food industry.