Enhancing Ride-Hailing in the UAE: A Strategic Partnership

Introduction to the Collaboration

In a significant move to improve the ride-hailing experience for both residents and visitors in the UAE, the Dubai Taxi Company (DTC) has joined forces with Bolt, a well-known ride-hailing service. This partnership also includes Kabi by Al Ghurair and Zed, a homegrown app, marking a new chapter in the region’s transportation landscape.

Integration of Taxi Fleets

As part of this collaboration, DTC’s fleet of 6,200 taxis will be integrated with Kabi’s 3,680 taxis on the Bolt and Zed platforms. This integration aims to enhance customer convenience by increasing the availability of taxis, reducing wait times, and improving overall service efficiency. With more vehicles accessible through these platforms, users can expect a smoother and faster ride-hailing experience.

Expanding Service Capacity

Both DTC and Kabi are committed to expanding their fleets. As new taxis are added, they will automatically be incorporated into the e-hailing platforms. This proactive approach ensures that service capacity keeps pace with growing demand, allowing for a more responsive and efficient transportation network.

A Milestone for Smart Mobility

This partnership is a significant milestone in Dubai’s journey toward smarter and more accessible transportation solutions. It aligns with the Dubai Government’s ambitious goal of converting 80% of taxi trips to e-hailing services, as outlined by the Roads and Transport Authority’s vision for smart mobility and sustainability. By working together, these two major players in the mobility sector are poised to transform the ride-hailing landscape in Dubai.

Insights from Leadership

Mansoor Rahma Alfalasi, CEO of Dubai Taxi Company, emphasized the importance of innovation and partnerships in enhancing customer experiences. He stated, “At DTC, we are committed to driving innovation and building partnerships that enhance customer experience while strengthening Dubai’s mobility ecosystem.” This collaboration not only expands access to taxis but also integrates them more deeply into the digital ride-hailing experience.

Alfalasi also highlighted the growth of Dubai’s taxi sector, which saw a 7% increase in the first half of 2025 compared to the same period in 2024. This growth underscores the strong demand for taxi services and the resilience of the sector.

Commitment to Service Quality

Badr Al Ghurair, CEO of Kabi, Al Ghurair Mobility, shared his perspective on the partnership, stating, “This partnership represents a pivotal step in uniting industry expertise to serve the evolving needs of Dubai’s residents and visitors.” By combining resources and leveraging advanced technologies, the collaboration aims to set new benchmarks in efficiency, service quality, and sustainability.

Through Kabi by Al Ghurair and Zed, the UAE’s homegrown ride-hailing app, the partnership is positioned to redefine the future of ride-hailing in the region. The focus on advanced technology and customer-centric solutions is expected to enhance the overall ride-hailing experience.

Conclusion

The alliance between Dubai Taxi Company, Bolt, Kabi by Al Ghurair, and Zed is a forward-thinking initiative that promises to reshape the ride-hailing landscape in the UAE. By integrating their fleets and leveraging technology, these companies are not only improving service availability but also contributing to a more sustainable and efficient transportation ecosystem. As the partnership unfolds, it will be interesting to see how it influences the future of mobility in Dubai and beyond.